Customer  Service and Mystery Shopping

  • Citizens/ stakeholders/ customers/ patients and employee satisfaction surveys
  • Mystery shopper assessments surveys
  • Stakeholder perception and evaluation surveys

Strategic Planning Services

  • Developing business plans
  • Competitive intelligence
  • Organizational strategy development
  • Industry, economic and market analysis

Evaluation & Impact Assessment Services

  • Behavior, Usage and attitude studies
  • Baseline, Mid-term and end-term
  • evaluation surveys
  • Third party monitoring services
  • New product development studies
  • New service or product launch and impact tracking
  • New communication evaluation studies
  • Consumer research surveys

Data science and analytical services

  • Market or Business feasibility Studies
  • Data collection and statistical analysis
  • Surveys (door knock, intercept, mail out, online, mobile)
  • Focus group facilitation
  • Target group mapping
  • In depth or Key informants qualitative research
  • Linking market analysis and research with strategic commercial objectives