OUR SERVICES
Customer Service and Mystery Shopping
- Citizens/ stakeholders/ customers/ patients and employee satisfaction surveys
- Mystery shopper assessments surveys
- Stakeholder perception and evaluation surveys
Strategic Planning Services
- Developing business plans
- Competitive intelligence
- Organizational strategy development
- Industry, economic and market analysis
Evaluation & Impact Assessment Services
- Behavior, Usage and attitude studies
- Baseline, Mid-term and end-term
- evaluation surveys
- Third party monitoring services
- New product development studies
- New service or product launch and impact tracking
- New communication evaluation studies
- Consumer research surveys
Data science and analytical services
- Market or Business feasibility Studies
- Data collection and statistical analysis
- Surveys (door knock, intercept, mail out, online, mobile)
- Focus group facilitation
- Target group mapping
- In depth or Key informants qualitative research
- Linking market analysis and research with strategic commercial objectives
